At WEAR CLEAN, we aim to provide professional garment-care services with appropriate attention to each garment and customer requirement.
This Refund & Cancellation Policy explains how cancellations, service complaints, refunds and loss or damage claims are handled.
Customers may request cancellation of an order before pickup without cancellation charges.
Cancellation requests may be made through the communication channel used to place the order or by contacting Wear Clean directly.
Where garments have already been collected, cancellation may depend on whether processing has commenced.
If processing has not commenced, Wear Clean may, where reasonably possible, accommodate the cancellation request.
Once processing has commenced, cancellation may not be possible because the service may already have involved inspection, sorting, treatment, cleaning, finishing or other processing activities.
Refund requests are evaluated based on the circumstances of each case.
Refunds may be considered where, for example:
Where appropriate, Wear Clean may offer reprocessing, corrective treatment or another reasonable resolution instead of a refund.
Wear Clean makes reasonable efforts to treat and remove stains; however, complete stain removal cannot be guaranteed.
The inability to completely remove a stain will not by itself constitute grounds for a refund where Wear Clean has performed the agreed service with reasonable care and the outcome is affected by factors such as:
Where reasonably appropriate, Wear Clean may offer an additional treatment or reprocessing option.
Wear Clean takes reasonable care while handling garments and articles.
In the event of confirmed loss or damage attributable to Wear Clean, the customer may be eligible for compensation of up to 10 times the order value of the affected item, subject to assessment, this policy and applicable law.
Assessment may consider:
The compensation provision does not apply to damage or deterioration arising solely from inherent garment characteristics, manufacturer defects, inaccurate or incomplete care labels, pre-existing damage, or other circumstances outside Wear Clean's reasonable control.
Nothing in this policy is intended to exclude or limit rights or remedies that cannot lawfully be excluded or limited under applicable law.
Customers are requested to inspect garments at the time of delivery.
Any loss, damage or quality-related concern should be reported to Wear Clean within 7 days of delivery, along with relevant order details and supporting information where appropriate.
Complaints received after 7 days of delivery may not be considered, except where otherwise required by applicable law.
Customers may be requested to provide photographs, invoices, garment details or other information necessary to assess the complaint.
Refunds will generally not be provided solely because:
This does not affect any rights or remedies available to the customer under applicable law.
Where a customer has been charged more than once for the same transaction and the duplicate payment is verified, the excess amount may be refunded.
Approved refunds will generally be processed within 7–10 business days after the refund has been approved and the necessary information has been received.
Where practicable, refunds will be made through the original payment method.
Actual crediting time may depend on the relevant bank, payment provider or financial institution.
Where a service has been purchased using a promotional offer or discount, any refund will generally be calculated with reference to the actual amount paid by the customer for the affected service, subject to the terms of the relevant offer.
Promotional discounts are not independently refundable as cash.
Customers are requested to collect or accept delivery of garments promptly after being notified that they are ready.
Garments remaining unclaimed for more than 90 days after notification may be treated as abandoned.
After reasonable notice to the customer, Wear Clean may donate, sell or otherwise dispose of abandoned garments.
Wear Clean will not be responsible for garments that remain unclaimed beyond this period.
Customers may contact Wear Clean using:
Email:
help.wearclean@gmail.com
Phone:
+91 9717038301
+91 8810470668
Please provide, where available:
Wear Clean may request additional information where necessary to assess the request.
Wear Clean may update this Refund & Cancellation Policy from time to time.
The updated version will be published on this page.
This policy shall be governed by the laws of India and shall be interpreted subject to applicable consumer- protection and other applicable laws.
WEAR CLEAN
C-63/1, Second Floor, Okhla Estate Phase 2 Marg,
Okhla Industrial Area Phase 2,
New Delhi – 110020
Email:
help.wearclean@gmail.com
Phone:
+91 9717038301
+91 8810470668
Last Updated: July 2026
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